The Contribution of W. Edwards Deming

During the 1950s, Deming promised the Japanese that their commitment to persona through TQM would not only restore their local economy, it would apparel them with the means to compete globally. The Japanese followed Deming's advice, and their subsequent success make them ardent supporters both of TQM and Deming. In Japan, the most coveted unitary-year price for industrial excellence is called the Deming Award. In 1960, Deming received The snatch Order Medal of the Sacred Treasurer, the highest award the Japanese lend on foreigners.

Deming was rediscovered by the American public in 1980 afterwards he was interviewed for a television documentary. The documentary focused on the shortcomings of U.S. manufacturing firms in comparison to their Japanese counterparts. The documentary generated an avalanche of kindle in TQM and Deming became a popular guest lecturer and seminar speaker. Deming devised the quest list of criteria that are deadly to a company's health; ironically, one of the deadly diseases is excessive medical cost:

Deming's Seven plaguey Diseases

3.Evaluation by performance, merit rating, or annual review of performance

5.Running a company on visible figures alone

7.

Excessive costs of warranty, fueled by lawyers that wo

1.Improved quality means that costs decrease because of less rework, fewer delays, and better use of date and materials;

In addition to the above evaluation concerns, Counte et al. suggest that pre-existing data and information be used, and that a cost-effectiveness analysis of TQM be conducted. The use of preexisting data and information maximizes the efficiency of the TQM evaluation. erst data is collected analyzed, the superior outcomes realized from the TQM program should be reported to the health care organization's key customer groups. A cost-effectiveness analysis of TQM effects is important because many of the costs and benefits elapse in different years.

2.Provide customer feedback on quality

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