The Use Of Social Media At General Motors Corporat

The use of kindly media at frequent Motors Corporation
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General Motors use of accessible media
GM, or General Motors, is an automaker corporation based in United States; its headquarters is in Detroit, Michigan. General Motors is a maker of trucks and cars in thirty- four countries, employed 244,500 people worldwide and sells automobiles in 140 countries besides servicing. The use of social media proved to be successful when the company was forced to redefine its brand picture completely which, according to consumers, was outdated, faceless, impenetrable and nameless. The new brands structure required more accessibility and transparency in its efforts toward humanization of the brand. Social media came in handy in 2009, when a bankruptcy filing was made- 1st June, 2009; GM had to restore say-so in its brand at a time when client faith was low, despite the fact that GM had weathered rock-steady and bad financial times since it was founded in 1908.
GM use social media to make a grand comeback; to ride from the financial decay period as well up as rebuild its customer base in terms of relations, which were lost, with its spheric presence advantage- consistently solid size as well as market share.



GM came up with a group for social media in May, 2009; the team was comprised of members well-versed with marketing, finance and media relations. The teams task was to oversee and put into effect a social media wave via touch points introducing the newly restructured brand image of GM with customer- centeredness and transparency at its core. Using Facebook and Twitter, the team keenly listened to views and opinions on its brand; this made them quickly correct misconceptions regarding General Motors. For instance, a Twitter comment read by Mary Henige, the digital Communications and Social Media Director at GM, wanted General Motors to stop ending operations of smaller dealers; the best survival was to close down dealerships...If you want to get a estimable essay, order it on our website: Orderessay



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