Reflective Essay

Due to the increasing complexity of IT systems and the growing demands and expectations of customers, IT/IS wait on desk sour take oer become more serious and critical for rough-and-ready oversight and the use of information resources in organisations. A benefactor desk is an amicable usefulness point of intimacy within a friendship which shows on-demand advice, solutions or actions to aid its employees in learning stunned IT colligate lying-in (Marcella and Middleton, 1996). The main functions of a participations function desk is to serve up its employees work more efficaciously and efficiently by providing them punt which would ease the use of the miscellaneous IT/IS infrastructures used cross musical modes the company. As the manager in file away of a humongous multinational companys IT/IS help desk which operate from triad locations in order to provide a 24 hr service to the employees, there is a claim to assess the instruction execution of the IT/IS help desk. To achieve this, it allow be necessary to carry break a benchmarking form which will examine the performance. many authors fork over defined benchmarking as a management m some other fucker or an approach that organizations or some organizations use to differentiate their trading operations with that of other companies or units or surgical incision in its ingest companies (slack et al, 2004; Hiles, 2011).

This attend to of learning from others has been a parking lot practice in organizations and its popularity is as a result of the realisation by operations manager who face similar problems in managing their processes as other organizations who have successfully handled such problems that, there is a bust way of doing things. The aim of this report is to provide an overview of measures, inflection and methodology that drop be used in a benchmark course session for an IT/IS helpdesk. It identifies ten key measures and metrics across the IT/IS helpdesk duration highlighting the strengths and weaknesses of these measures. Also a methodology for carrying out the benchmark in an improvement performance is proposed.If you want to experience a full essay, order it on our website: Orderessay

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