Raving Fans is written by survey Blanchard and Sheldon Bowles, whose defys pose sold more than 12 million copies in twenty-five languages. Raving Fans is a parable-style story that teaches how to define a vision, learn what the customer in truth wants, and deliver effective systems that put to work customers into raving (and spending) fans. The keep is 137 pages long, has no chapters, but does have a captivating story. It was originally published in 1993 and sells for around $10-15.
Is This take hold For You?
This book is written for every kind of business or organization, with the ultimate goal to deliver incredible customer go and achieve outstanding bottom-line results. While the book delivers great respect to businesses of any size, there are real world applications of the raving fan model to all areas of life. I believe this book could easily be applied to churches, marriages, and even friendships with equal success. It really is one of those rare books that EVERYONE should take the time to read.
A subverter Approach to Customer Service
As the book states, your customers are tho satisfied because their expectations are so low and because no one else is doing it better. The idea is that just having satisfied customers is no longer enough.
If a business truly wants to achieve outstanding success you have to create raving fans, at least thats the subject Blanchard and Bowles want to stamp across our foreheads.
Decide, Discover, and Deliver…
The book weaves tips, techniques and strategies for tour customers into raving fans into a parable of a new bus on his first day. The main focus of the book is on three essential areas, decide, discover, and deliver. The first point of the book is DECIDE What You Want which the books states is to create a vision of ne plus ultra centered on the customer. The second point is draw What The Customer Wants or to discover what the customer wants in congress and with harmony to your vision. The...If you want to get a full essay, launch it on our website: Orderessay
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